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ACA Certificate Module 2: Active Understanding (ACA02eng)

Translated from Latin, our profession »auditor« means »the listener«. To truly listen, we need to understand others. This allows us to better direct our communication towards them. This course provides the theoretical basis for...

... becoming more aware of others,
... understanding the needs of key IA stakeholders,
... better recognising typical individual and group behaviour, and
... using the mechanics of learning for effective IA communication.

The course requires basics of IA communication as taught in ACA Module 1 »Foundations of IA Communication«. It is suitable as a basis for targeted improvement measures in IA communication. It is also the second module of the certification programme »Approved Communicative Auditor (ACA)«.

Completion time 350 minutes, social learning with 5 reflection/discussion tasks and practice transfer, 3 tests with a total of 20 questions, 33'300 words, 82 minutes of video presentations, 69 minutes of podcast.

CPE: 7

  • Welcome
  • ACA02.0I Coaching and Tips
  • ACA02.001 Social Learning: Importance of active understanding for IA
  • ACA02.0O Learning Objectives and Knowledge Management
  • ACA02.0Q Quintessence and Overview
  • Part 1: IA Stakeholders
  • ACA02.1PV Presentation Video
  • ACA02.1PP Presentation Podcast
  • ACA02.1PT Presentation Transcription
  • ACA02.1OV Video Introduction IA Stakeholders
  • ACA02.1O Learning Objectives and Overview Course Part 1
  • ACA02.101V IA Stakeholder Model
  • ACA02.101 IA Stakeholder Model
  • ACA02.102V Demands of IA Sponsors
  • ACA02.102 Demands of IA Sponsors
  • ACA02.103 Social Learning: Fictitious Perspective of an Auditee
  • ACA02.104V Demands of IA Service Recipients
  • ACA02.104 Demands of IA Service Recipients on IA
  • ACA02.105V Demands of IA and of IA Staff
  • ACA02.105 Demands of IA and of IA Staff
  • ACA02.106V Demands of other Internal Stakeholders
  • ACA02.106 Demands of other Internal Stakeholders
  • ACA02.107V Demands of external Stakeholders
  • ACA02.107 Demands of external Stakeholders
  • ACA02.108V Active Management of Stakeholders
  • ACA02.108 Active Management of Stakeholders
  • ACA02.109 Social Learning: Managing our Sponsors
  • ACA02.110 Test IA-Stakeholders
  • ACA02.1Q Quintessence IA Stakeholders
  • ACA02.1L References and Sources Course Part 1
  • Part 2: Large Group Behavior
  • ACA02.2OV Video Introduction Large Group Behavior
  • ACA02.2O Learning Objectives and Overview Course Part 2
  • ACA02.201V Company Culture and Examples
  • ACA02.201 Company Culture and Examples
  • ACA02.202V Seven Dimensions of Corporate Culture
  • ACA02.202 Seven Dimensions of Corporate Culture
  • ACA02.203V Group Behavior in Generations
  • ACA02.203 Group Behavior in Generations
  • ACA02.204V The Baby Boomer Generation
  • ACA02.204 The Baby Boomer Generation
  • ACA02.205V Generation X
  • ACA02.205 Generation X
  • ACA02.206V Generation Y
  • ACA02.206 Generation Y
  • ACA02.207V Generations Z and Alpha
  • ACA02.207 Generations Z and Alpha
  • ACA02.208V Typical Generational Conflicts
  • ACA02.208 Typical Generational Conflicts
  • ACA02.209V Managing Generational Conflicts
  • ACA02.209 Managing Generational Conflicts
  • ACA02.210V Influence of Group Behavior on IA
  • ACA02.210 Influence of Group Behavior on IA
  • ACA02.211 Social Learning: Influence of Demography on IA
  • ACA02.212 Test Large Group Behavior
  • ACA02.2Q Quintessence Large Group Behavior
  • ACA02.2QP Quintessence Podcast Large Group Behavior
  • ACA02.2L References and Sources Course Part 2
  • Part 3: Individual Behavior
  • ACA02.3OV Video Introduction Individual Behavior
  • ACA02.3OP Podcast Introduction Individual Behavior
  • ACA02.3O Learning Objectives and Overview Course Part 3
  • ACA02.301V The Iceberg Model
  • ACA02.301 The Iceberg Model
  • ACA02.302 Values and Attitudes
  • ACA02.302 Values and Attitudes
  • ACA02.303V Dissonance Theory
  • ACA03.303 Dissonance Theory
  • ACA02.304V Perception
  • ACA02.304 Perception
  • ACA02.305V Attribution Theory
  • ACA02.305 Attribution Theory
  • ACA02.306V Distortion of Perception
  • ACA02.306 Distorsion of Perception
  • ACA02.307 Social Learning: Managing Distortions of Perception
  • ACA02.308V Emotional Intelligence
  • ACA02.308 Emotional Intelligence
  • ACA02.309V Personality and how to measure it
  • ACA02.309 Personality and how to measure it
  • ACA02.310V Using Personality Profiles
  • ACA02.310 Using Personality Profiles
  • ACA02.311V Learning and Role Models
  • ACA02.311 Learning and Role Models
  • ACA02.312V The Audit as Learning Process
  • ACA02.312 The Audit as Learning Process
  • ACA02.313 Social Learning: How to induce learning by auditees
  • ACA02.314 Test Individual Behavior
  • ACA02.3Q Quintessence Individual Behavior
  • ACA02.3L References and Sources Course Part 3
  • Outlook
  • ACA02.F1 After the course is before the course
  • ACA02.F2 Quality Survey ACA02
  • ACA02.F3 Bonus Material
  • ACA02.F4 End of the Course
  • Alle Themen müssen abgeschlossen werden
  • Sie erhalten ein Zertifikat mit der Dauer: 1 Jahr